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Vision

Gloria Jean’s Coffees to be the most loved and respected coffee brand worldwide.

Mission

Gloria Jean’s Coffees is committed to build a unified family who consistently served the highest quality coffee and provide outstanding & personalized service in a vibrant ambience.

Values

Partnership based on Integrity and Trust

Commitment to Excellence and Innovation

A Culture of Joy and Passion

Belief in People, Building and Changing Lives

Mantra

Experience the Real Taste of Coffee

Philosophy

Gloria Jean's Coffees' success around the world is built on our passion to offer the best quality coffee. We understand that no matter where you visit us around the world we ensure that our signature experience also has a touch of local culture and taste. Therefore, we aim to make all our guests feel truly at home and truly savouring our hospitality.

Client Charter

Being in a very sensitive industry, we promise to attend to any clients' complaints immediately without further ado.

Quality Statements

Cleanliness is our top priority! A Clean Freak knows a shiny and tidy coffee house attracts guests and is also a healthy and happy place to work.

We are one brand with one consistent offer to our guests. We make all our drinks according to recipe and follow all policies and processes. Our guests can rely on us to give them exactly what they expect.

We are committed to fulfilling our guests needs, even if they don’t know what their need is! It is all about having the right products in the right place and at the right time – so our guests can get what they want when they request it!

We love our guests! They are the most important people for our business. We take the time to get to know them and their names, and make them feel at home in our coffee house.

We are fast and efficient! Our goal is to deliver our guests’ orders in less than 2 minutes.

Quality Statements

Quality Statements

  • Clean Freaks

    A Clean Freak is a cleanliness fanatic who loves to clean! Clean Freak knows a shiny and tidy coffee house attracts guests and is also a healthy and happy place to work.

  • Alliance

    We are one brand with one consistent offer to our guests. We make all our drinks according to recipe and follow all policies and processes. Our guests can rely on us to give them exactly what they expect.

  • Retail Mindset

    Having a retail mindset means we are committed to fulfilling our guests needs, even if they don’t know what that need is! It is all about having the right products in the right place at the right time – so our guests can get what they want when they request it!

  • Emotional Connection

    We love our guests! They are the most important people for our business. We take the time to get to know them and their names, and make them feel at home in our coffee house.

  • Speed of Service

    We are fast and efficient! Our goal is to deliver our guests’ orders in less than 2 minutes.

  • Clean Freaks

    A Clean Freak is a cleanliness fanatic who loves to clean! Clean Freak know a shiny and tidy coffee house attracts guests and is also a healthy happy place in which to work.

  • Alliance

    We are one brand with one consistent offer for our guests. We make all our drinks to recipe, and follow all policies and processes. Our guests can rely on us to give them exactly what they expect.

  • Retail Mindset

    Is all about having the right product in the right place at the right time – so our guests can get what they want when they want it!

    Having a retail mindset means you are committed to fulfilling our guests needs, even if they don’t know what that need is!

  • Emotional Connection

    We love our guests! They are the most important people to our business. We take the time to get to know them and their names, and make them feel at home in our coffee house.

  • Speed of Service

    We are fast and efficient. Our goal is to deliver our guests’ orders in less than 2 minutes.

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